Privacy Policy — How tk1911 Collects, Uses, and Protects Your Data

When you create a tk1911 account, we collect the information you provide during registration. This includes your full legal name, date of birth, contact number, and your preferred payment method identifier (such as your bKash, Nagad, or Rocket mobile number). This data is necessary to establish and manage your account, verify your identity, and ensure compliance with our 21+ age restriction policy.

As part of our Know Your Customer (KYC) process, we collect copies of government-issued identification documents submitted by you. Accepted documents include your National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. These documents are used exclusively for identity verification and age confirmation purposes. KYC documents are stored securely and are not used for any purpose beyond compliance and fraud prevention.

We record all deposit and withdrawal transactions carried out on your account. This includes the transaction amount in Bangladeshi Taka (৳), the payment method used, transaction timestamps, and transaction reference numbers generated by the payment provider. tk1911 does not store full payment credentials — all payment processing is handled by third-party providers including bKash, Nagad, and Rocket, who are subject to their own privacy and security obligations.

We collect records of your gaming activity on the platform, including games played, bet amounts, win/loss outcomes, session durations, and responsible gaming tool usage (such as deposit limits or self-exclusion requests). This data is used to operate the platform correctly, to settle bets accurately, to monitor for responsible gaming indicators, and to investigate any disputes or suspected fraud.

When you access tk1911, our servers automatically collect certain technical information from your device. This includes your IP address, device type, operating system version, browser type and version, and session timestamps. This data is used for platform security, fraud detection, and to ensure that the site functions correctly across different devices. We do not use this data to build advertising profiles.

When you contact our support team at [email protected], we retain records of that correspondence, including your messages, any attachments submitted, and our responses. These records are kept to provide consistent support, to review and resolve complaints, and to identify patterns that may indicate platform issues. Support records are accessible only to authorised tk1911 staff members.

To process your deposits and withdrawals, tk1911 shares the minimum necessary transaction data with our payment partners — bKash, Nagad, and Rocket. This sharing is limited to the information required to authenticate and complete the specific transaction you have requested. Each of these providers operates under their own privacy policies and applicable financial regulations. tk1911 does not share your gaming activity, account history, or KYC documents with payment providers beyond what is strictly required for transaction processing.

Games on the tk1911 platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data required to render and operate their games correctly within the platform environment. No personally identifiable information — such as your name, contact number, or NID — is shared with game providers. Game providers are contractually prohibited from using any data received from tk1911 for independent marketing or commercial purposes.

tk1911 may disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities when required to do so by applicable law, court order, or other valid legal process. In such cases, disclosure will be limited to the specific data requested and will be carried out in accordance with all applicable legal obligations. Where permitted by law, tk1911 will notify the affected player of any such disclosure request.

tk1911 may share data with specialist fraud prevention and cybersecurity service providers where this is necessary to protect the platform, its players, or the integrity of financial transactions. Any such service providers are bound by strict data processing agreements that prohibit secondary use of the data and require equivalent security standards to those applied by tk1911 itself.

tk1911 uses essential session cookies that are strictly necessary for the platform to function. These cookies keep you logged in during your session, maintain your game state, and ensure that security tokens are correctly applied. Essential cookies cannot be disabled without impairing your ability to use the platform. They do not track your activity across other websites and contain no personally identifiable information beyond an anonymous session identifier.

Functional cookies allow the platform to remember your preferences, such as your most recently used payment method, preferred game category, and responsible gaming settings. These cookies persist across sessions so that you do not need to re-enter your preferences each time you visit. They are stored on your device for a maximum period of 90 days and are not shared with third parties.

tk1911 collects anonymised analytics data to understand how the platform is used, which pages and games are most popular, and where users experience difficulties. This data is aggregated and cannot be used to identify individual players. Analytics data helps our team improve the platform, fix bugs, and prioritise new features. No third-party analytics platforms receive personally identifiable information from tk1911.

tk1911 retains personal data for as long as your account remains active and for such additional period as may be required by applicable legal obligations. As a general guideline, financial transaction records are retained for a minimum of five (5) years from the date of the transaction in compliance with anti-money-laundering regulations. KYC documents are retained for the duration of your account plus five (5) years following account closure. Gaming activity logs are retained for three (3) years. Support correspondence is retained for two (2) years from the date of the most recent exchange.

After the applicable retention period has elapsed, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and business improvement purposes.

You have the right to request a copy of the personal data that tk1911 holds about you at any time. To make a data access request, please contact our support team at [email protected] with the subject line "Data Access Request" and include your registered account name. We will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days.

If any personal data held by tk1911 is inaccurate or out of date, you have the right to request that it be corrected. You can update certain account details directly through your account dashboard. For corrections to identity or KYC data, please contact support with documentary evidence of the correct information and we will process your request promptly.

Subject to our legal retention obligations described in Clause 5.1, you may request deletion of your personal data upon closure of your tk1911 account. Please be aware that data subject to a legal retention requirement cannot be deleted before the applicable retention period expires, regardless of a deletion request. Where data cannot be deleted, tk1911 will restrict processing of that data to the minimum necessary for compliance purposes only.

tk1911 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When material changes are made, registered players will be notified via in-account notification. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Continued use of the platform following any update constitutes acceptance of the revised Policy.